Information and Management Systems for Product Customization

1. Introduction
Part I.Fundamentals of Product Customization

2. Product Customization: Theoretical Basics
3. Mass Customization and Complexity
4. A Customers’ Needs Model for Mass Customization
Part II.An IT Infrastructure for Effective and Efficient Product Customization

5. Customer Oriented Interaction Systems
6. A Multi-agent System for Coping with Variety Induced Complexity
7. Implementation Scenarios of the Information Systems
Part III.Concepts for Implementing an Efficient Product Customization

8. Product Modularity in Mass Customization
9. Key Metrics System Based Management Tool for Variety Steering and Complexity Evaluation
10. Conclusions

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Keywords: BUSINESS & ECONOMICS / Management Science BUS042000