Ellibs Ebookstore
Select language
English
Suomi
Русский
Search from site
Primary links
Ebookstore
By category
By name
By author
By publisher
Offers
Newest
Most sold
Ellibs for Libraries
Ellibs for Companies
Ellibs services
FAQ
Ellibs guides
Key concepts
News
Ellibs Ltd
Contact
My Bookshelf
Navigation
Atom
RSS 2.0
Quality Issues in Heritage Visitor Attractions
Author(s)
Yeoman, Ian
Drummond, Siobhan
Publisher
Elsevier
Publication year
2001
Language
en
Edition
1
Imprint
Butterworth-Heinemann
Page amount
296 pages
Price
81,95 €
PDF+DRM
9780080515489
DRM Restrictions
Printing
Not allowed
Copy to clipboard
Not allowed
* Quality as a tool for success
*Covers a diverse range of quality issues and theories in the context of heritage attractions
* Well-respected international contributor team of academics and practitioners
Heritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence.
.This new book on Quality issues brings together a range of specialists who lead us from the evolution of quality to our current position on the quality roadmap. It provides a toolkit to assist on the continuous quality improvement journey and presents a vision of what lies ahead in this new millennium.
'Quality Issues in Heritage Visitor Attractions' will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in general.
Divided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality tools for managers, managing the quality workforce and the future.
We do not deliver the extra material sometimes included in printed books (CDs or DVDs).
Share
|
In Ellibs
Bookstore
now
59705
ebooks!
Search ebooks
Advanced search
Shopping cart
There are no products in your shopping cart.
0
Items
Total:
0,00 €
See also
Culinary Taste
Sloan, Donald
40,95 €
See details >
Critical Management Perspectives on Information Systems
Brooke,
49,95 €
See details >
Geotourism
Newsome, David
60,95 €
See details >
59705 ebooks