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Front Office

 
Author(s)  Abbott, P.
Lewry, S.
Publisher  Elsevier
Publication year  1999
Language  en
Edition  2
Imprint  Butterworth-Heinemann
Page amount  211 pages
Price  39,27 €

     ISBN 9780080506999
 
 
DRM Restrictions
Printing  Not allowed
Copy to clipboard  Not allowed
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment

.Key features of this essential text:
· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
· updated in the light of recent developments such as global distribution systems and the internet
· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
· additional extended, practical exercise material.

Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
· Procedural aspects
· Dealing with people
· Increasing yield
· Management aspects

Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
 
We do not deliver the extra material sometimes included in printed books (CDs or DVDs).

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