This monograph about assertiveness, influencing and negotiation skills has been written to allow you to examine your own behaviour in situations and how you can control your behaviour and response in situations that may be uncomfortable to you.
It gives you an idea of how you can be more aware of your surroundings and your reaction to what is going on around you.
Please note: Minimum 5% printing. Not to be forwarded or text copied.
We do not deliver the extra material sometimes included in printed books (CDs or DVDs).